Accessibility statement
Name and address of the company:
Metabowerke GmbH
Metabo-Allee 1
72622 Nürtingen
Domain: https://portal.metabo-service.com
Email metabo(at)metabo.de
1. Introduction
At Metabowerke GmbH, we strive to ensure that our websites and mobile applications are accessible in accordance with applicable legal requirements and in compliance with the WCAG 2.1 Level AA standard (corresponding to EN 301 549:2021, Chapter 9).
This accessibility statement applies to the website https://portal.metabo-service.com, where customers can register purchased machines for extended warranty services, access associated spare parts lists and documents, such as operating instructions, and make use of other support services.
2. Status of compliance with acessibility requirements
This website is largely compliant with the accessibility requirements in accordance with the WCAG 2.1 standard Level AA (complies with EN 301549: 2021 Chapter 9) and is therefore accessible.
The content listed below is not accessible for the following reasons (non-accessible content):
PDF documents: Some of our PDF documents are not accessible. We are working to adapt them as quickly as possible or to provide accessible alternatives.
Images without alternative text: Some images on the website do not have alternative text. We are continuously reviewing and updating this content.
Links to external documents or websites outside this website may lead to non-accessible content.
We are continuously working to gradually remove existing barriers.
3. Reporting barriers, feedback and contact details
Have you noticed any barriers to accessing content https://portal.metabo-service.com?
Then please feel free to contact us. We look forward to your feedback and will endeavour to remove the barriers you report as quickly as possible within the scope of technical and economic possibilities.
Please describe the problem as precisely as possible, ideally specifying the page in question (e.g. by providing the URL), a brief description of the barrier and, if possible, information about the device, operating system and browser you are using. This helps us to identify existing barriers and remove them as effectively as possible.
You can report accessibility issues to us using the following contact method:
Email address: metabo(at)metabo.de
4. Market surveillance authority
Equality Advisory and Support Service (EASS)
Telephone: 0808 800 0082
Email: eass@mailgb.custhelp.com
5. Preparation of this accessibility statement
This statement was created on 30 June 2025. The statements regarding compliance with accessibility requirements in this statement are based on an independent tool-based assessment by an external service provider.
This accessibility statement has been prepared with the utmost care. However, errors cannot be completely ruled out. If you find an error in this statement, we would appreciate your feedback via the above-mentioned communication channels.
This document was last updated on: 30 June 2025.
Next scheduled review: Annually on 31 May of each year.